RESUME’

Molly Fisher

Molly Fisher

Web Consultant

Web Consultant
USA
2010 – ­ Present 

  • B2B Consulting for online marketing strategy, automated lead generation, PPC campaigns, & mobile responsive web development
  • Ensured UX design & mobile responsive code compatibility with browsers, devices, operating systems.
  • Full stack project management with development teams & software engineers 
  • Estimates, proposals, & bid submissions for single projects & contracts.
  • Work with businesses to develop strategic marketing plans and website design funnels to create effective lead generation marketing campaigns utilizing search engines (Google, Bing, Yahoo), social media (Facebook, Twitter, Instagram, Pinterest, LinkedIn, YouTube, etc.) , and Google Ads & PPC to drive leads for the most cost effective option for the client’s budget.
  • Create automated lead generation sales funnels with WordPress, WIX, Aweber,ConstantContact, MailChimp, & other online platforms in order to establish an email marketing campaign on autopilot.
  • Create evergreen email marketing options for first time leads & reoccurring buyers
  • Develop customized e­commerce solutions utilizing WordPress & Shopify.
  • Work closely with clients via ZOOM & Google Meetings to walk through website development in a P2P training environment.
  • Answer questions and answers clients have about web design, marketing strategy, and content development.
  • Develop unique optimized (SEO) content to suit the client’s specific needs. 
  • Specialized in developing content for real estate, brokers, real estate agents, new construction subdivisions, existing home sales, roofing, roof replacement, flooring, legal services, used automotive sales, automotive GPS, & automotive security systems.
  • Web design & development
  • Directly handled website building, design.
  • Directed site maintenance and improvement.
  • Conferred with management to prioritize needs, resolve conflicts, develop content
  • criteria, determine solutions.
  • Performed site backups.
  • Identified and resolved web site problems.
  • Evaluated code validity, structure while maintaining industry standards.
  • Used database software such as Microsoft SQL Server, MySQL, Oracle.
  • Use graphics software such as Adobe Illustrator, Adobe Photoshop.
  • Negotiated compensation & additional fees, contract terms, warranties, delivery dates. 
  • Developed marketing strategies and campaigns. 
  • Worked with management and sales to help track, execute and manage sales strategy. Displayed products appropriately. 
  • Planned, prepared and presented effective sales presentations. 

CSR – HSR – ESR – Telecommunications 
USA
2003 – Present

Phone agent at a variety of locations over 20 years.  Cingular Wireless, AT&T, ADP,  Frontier Internet, & more.  Technical support, insurance enrollment, retail sales, and guest reservations. 

Customer Service Representative (CSR)

Remote-at-Home 
2015-2017

  • Used software tools including: VOIP, CITRIX, VMWare, ADP, Kronos, Softphones 
  • Provide quotes & estimates on products and services
  • Provided information on credit terms. 
  • Accept payments via credit, debit, or routing number 
  • Offered payment arrangements  
  • Maintained customer records.
  • Used automated systems. 
  • Followed leads. 
  • Negotiated terms of sales. 
  • Answered customers’ questions about products, prices, availability, product uses, and credit terms. 
  • Answered technical questions to assist customers with telecommunications, phone lines, internet, and cable connections. 
  • Assisted customers in making product selections. 
  • Arranged for installation appointments and tests operation of telecommunications, modems, cable lines, & phone lines. 
  • Researched competitors to provide customers with up­to­date information 
  • Prepared sales contracts. 
  • Followed up with clients after sales or contract

Employee Service Representative (ESR)

Remote-at-Home 
2015-2017

  • Assisted government employees with accessing account information 
  • Reset passwords
  • Create new accounts
  • Provide payroll information
  • Update direct deposit information
  • Assistance with providing annual W2’s for download
  • Enroll employees into health insurance
  • Provide health insurance information for employees
  • HSA & FSA details
  • Annual enrollment into Blue Cross Blue Shield health, dental, vision, 401k, and AD&D Insurance
  • Provided assistance with employee benefits not covered under the insurance or payroll umbrella
  • Unlock accounts 
  • Answered incoming calls 
  • Maintain acceptable average handle call time (AHT)
  • Minimize hand-ups and call-backs by providing accurate information and validating employee experience
  • Assisted Spanish speaking customers with translator line, and communicate with translator in order to assist employee 

Technical Support Representative (TSR)

Remote-at-Home 
2015-2017

  • Large inbound call center assisting customers with technical support
  • Provided technical support for cell phones, landlines, home internet, and cable
  • Troubleshoot connection issues
  • Solve connectivity issues
  • Advise customers of system outages
  • Schedule maintenance appointments
  • Schedule installation of new services
  • Provide customers with equipment upgrades during 3G Sunset
  • Educate customers about 3G Sunset and why upgrades are required 
  • Resolve SMS messaging issues